We understand that choosing the right handpan via the website is a big decision. In addition to the fact that it is a significant online investment, you may be unsure whether the instrument you have chosen is right for you.

To make this choice as comfortable as possible, we provide detailed videos for all instruments. In addition, we would like to point out your legal right to return the handpan within 14 days of purchase, regardless of the reason.

Upon return, we will inspect the handpan for any damage and check the sound quality. If damage has occurred, for example due to a fall, we will assess whether the handpan can be retuned. In that case, additional costs may be charged for repair.

If you have any questions or would like to register a return, please feel free to contact us. We are happy to help you.

Because you have chosen us as your handpan supplier, we will cover the shipping costs! We make sure your handpan is packaged properly and safely. With your order you will receive a caresheet with useful information on how to care for your handpan, in addition you will receive a discount flyer for your next purchase and a QR code to access our exclusive WhatsApp community. As an extra thank you, we'll also include a small gift!

We strive to process and ship your order within 3 business days. Shipping costs depend on the destination and size of the order. Once your order has shipped, you will receive a tracking number.

For questions about shipping, please contact us at hello@handpanstudio.com.

With the right playing technique, your Yishama Pantam will remain in tune for many years. If the instrument is played with too much force, similar to a djembe, it can go out of tune more quickly. By playing with care and gentleness, the handpan will retain its balance, sound, and stability.

All Yishama Pantams are extensively tested for stability, so you can be sure of an instrument that is designed to remain in tune for a long time.

The first retuning of your Yishama Pantam is free of charge. This retuning can be carried out by us in the Netherlands or the instrument can be sent back to Yishama. Shipping and handling costs are at the customer's expense.

To keep your hand pan in top condition, it is important to take good care of the instrument. Here are some maintenance tips:

1. Do not store in bag: Do not store your hand pan in the bag for long periods of time, as moisture may remain in it. The instrument must be allowed to "breathe" to prevent rust.
2. Remove jewelry: Before you start playing, it is important to take off rings, bracelets and watches. These can scratch the surface of your handpan.
3. Do not place the handpan on the ground: Always place your handpan on a soft surface, such as a carpet or chair, to prevent damage to the underside.
4. Prevent water damage: Keep your hand pan dry. If it does get wet, dry it immediately with a clean cloth, paper towel or tissue. Then lightly apply Handpan Oil. You will receive a bottle with your instrument, and it can be reordered if needed.
5. Avoid direct sunlight: The instrument is sensitive to extreme heat and direct sunlight, especially in summer. Too much heat can affect the tuning. Therefore, never leave your handpan in full sunlight, such as in a car without a cover or near a window in the house.
6. Do not store the handpan in the bag for long periods: The bag is intended for transportation, not for long-term storage. It is best to store your handpan outside the bag to allow it to "breathe" and prevent accumulation of moisture.
7. Use only Handpan Oil for cleaning: Do not use alcohol, disinfectants or other liquids to clean your handpan. These can damage the surface and affect sound quality. Use only Handpan Oil with a soft cloth to maintain and protect your instrument.