We understand that sometimes it can be difficult to choose the right handpan. Therefore, we offer the possibility to exchange or upgrade your instrument within 3 months. If you are not completely satisfied and prefer a different instrument, you can exchange it with us.

Please note that we do not offer refunds for exchanges (outside of 14 days). If you choose a more expensive instrument, you can pay the difference. You can exchange instruments up to three times, provided that the instruments are returned to us in good condition. If there is any damage, we can look for an appropriate solution together.

Please feel free to contact us if you want to exchange or have any questions. We are happy to help you out!

We understand that choosing the right handpan through the website is a big decision, besides the fact that you are making a big online investment, you may also have doubts whether the instrument you ordered is what you want! To make this choice as comfortable as possible for you, we try to place extensive videos with all instruments. In addition, we would like to remind you of your legal right to return the handpan within 14 days of purchase for any reason!

If you subsequently decide you want to return your handpan, we will gladly take it back from you and refund the full purchase price. Under the conditions that the handpan has no signs of use, is still in good tune and is in the same condition as when you received it. It is important that the handpan is returned in its original packaging so that we can process it safely.

We will check the handpan on return for any damage and its sound quality. For example, should damage have occurred due to a fall, we will assess whether the handpan can still be tuned. In that case, additional costs may be charged for the repair.

If you have any questions or would like to report your return, please feel free to contact us. We will be happy to help you!

Because you have chosen us as your handpan supplier, we will cover the shipping costs! We make sure your handpan is packaged properly and safely. With your order you will receive a caresheet with useful information on how to care for your handpan, in addition you will receive a discount flyer for your next purchase and a QR code to access our exclusive WhatsApp community. As an extra thank you, we'll also include a small gift!

We strive to process and ship your order within 3 business days. Shipping costs depend on the destination and size of the order. Once your order has shipped, you will receive a tracking number.

For questions about shipping, please contact us at hello@handpanstudio.com.

At Handpan Studio, we offer a 1-year warranty on all of our handpans. During this year, we offer free tuning services to ensure your instrument stays in top shape. After the first year, tuning services are still available for a minimal fee.

We understand that unforeseen circumstances may arise, such as damage from a fall or theft. Should an instrument become unsalvageable due to such situations, we offer a replacement model at a very economical rate so you can get back to playing quickly.

Our warranty covers manufacturing defects, but damage caused by external factors, such as accidents, falls or other external influences, is not covered. We are always ready to work with you and find a suitable solution together.

At Handpan Studio, we do everything we can to provide you with a worry-free experience with your handpan, and make sure you can always count on us for support.

To keep your hand pan in top condition, it is important to take good care of the instrument. Here are some maintenance tips:

1. Do not store in bag: Do not store your hand pan in the bag for long periods of time, as moisture may remain in it. The instrument must be allowed to "breathe" to prevent rust.
2. Remove jewelry: Before you start playing, it is important to take off rings, bracelets and watches. These can scratch the surface of your handpan.
3. Do not place the handpan on the ground: Always place your handpan on a soft surface, such as a carpet or chair, to prevent damage to the underside.
4. Prevent water damage: Keep your hand pan dry. If it does get wet, dry it immediately with a clean cloth, paper towel or tissue. Then lightly apply Handpan Oil. You will receive a bottle with your instrument, and it can be reordered if needed.
5. Avoid direct sunlight: The instrument is sensitive to extreme heat and direct sunlight, especially in summer. Too much heat can affect the tuning. Therefore, never leave your handpan in full sunlight, such as in a car without a cover or near a window in the house.
6. Do not store the handpan in the bag for long periods: The bag is intended for transportation, not for long-term storage. It is best to store your handpan outside the bag to allow it to "breathe" and prevent accumulation of moisture.
7. Use only Handpan Oil for cleaning: Do not use alcohol, disinfectants or other liquids to clean your handpan. These can damage the surface and affect sound quality. Use only Handpan Oil with a soft cloth to maintain and protect your instrument.